Nilanjan naG

Work History Summary

For the duration of my tenure at D+H Fundtech (Now Finastra, formerly Bankserv), I played a critical role in maintaining, designing, installing, migrating, and upgrading various components within the Global Funds Exchange (GFX) product ecosystem. As a SaaS offering, the GFX application provided banks and financial institutions the ability to perform large monetary transfers instantaneously (wire transfers) through the US Fedwire  platform, and initiate international SWIFT payments. As the software was extremely complex and customizable, my role as a system engineer obliged me to acquire a mastery of the following subsystems:

• Relays
  Real time link to bank’s accounting core.
• Bridges
  3rd party interfaces for initiating wires from the end customer side to GFX.
• Advising
  Generation and confirmation of wire transfer status via email, FAX, or letter.
• Web
  Web client for customer management and interaction with GFX server.
• AML / KYC / OFAC
  Fraud, money laundering, and international blacklist entity monitoring modules.
• MQ
  IBM MQ server linking GFX application to US Fedwire core.
• Batch
  Processing module for raw text data containing mass batch wire transfer data.
• Reporting
  End of day and on demand reporting modules for customers’ daily activity.
• Account Loads
  Loading of bank various account data (in lieu of a real-time interface or as a backup) utilizing Oracle SQL Loader platform.
• Customer FTP
  Customer accessible FTP servers for transmitting account data and relaying report data.
• Oracle Database
  Linux based Oracle servers housing all application and client data, with database schemas separated by client.

Initially hired on as a Level II System Engineer, my responsibilities entailed the following: forensic root cause analysis of system failures in the GFX core or subsystem, real-time troubleshooting for escalated customer issues, logfile analysis, technical documentation and design of new vendor products and processes, installation of GFX modules, collaboration with development team on code patches, informal QA testing, benchmark setup and testing, automation scripting, batch file processing scripting, monitoring and alerting scripting, deep search scripting, intensive Oracle PL/SQL utilization for troubleshooting and implementation, and programming of internal utilities and applications. The customer interaction aspect of this position was high pressure and time sensitive in nature, and demanded utmost cognizance and awareness of simultaneous issues involving large sums of money (into the billions of US dollars). Beyond these core duties, I applied my expertise in a variety of capacities such as project design & management, statistical analysis, networking & security, and OS knowledge.

After attaining the title of Senior System Engineer, I moved to the Systems Integration team. The primary duties of this position entailed upgrading existing customers and fresh installations for newly signed customers. Projects varied between full system upgrades, modular updates, and emergency patching. Project timelines consisted of anywhere between 1 week to 6 months, and I was tasked with maintaining multiple customer projects simultaneously, while also continuing my internal scripting and tool development work. Beyond the core responsibilities I was assigned to, I took it upon myself to build several upgrading tools and scripts which accelerated the speed and reduced manual errors of large upgrade projects. These tools (like all others) were distributed to all team members and made part of the standard operating procedures and guidelines.

On the project and process design side of the equation, I was taksed with rebuilding the bi-annual disaster recovery exercise required by the Federal Reserve. From the ground up, I redesigned the step by step procedural elements of the failover, as well as the intricate failover scripts themselves. Upon the initial failover with this redesigned process, the department had the highest failover success rate in GFX history. I was promoted to a Senior System Integrator prior to leaving this role.

In my official capacity, the final position with this organization was that of a project lead and project designer. I was brought back to direct large scale customer migrations onto modern hardware and software, and given a team of 5 employees to co-manage. In conjunction with project design and implementation, I continued to design and code several new internal tools and scripts, as well as assist on difficult customer projects as needed.

Throughout my tenure at Bankserv/Fundtech, I’ve achieved a high level of consistent work output and helped tackle extreme technical, procedural, and administrative challenges, as well as optimizing the efficiency of various interrelated systems that comprised the GFX ecosystem. My largest contribution was a solo effort ground up design and coding of a dashboard management application for GFX which simplified and streamlined almost every aspect of the engineers’ manual administrative and technical tasks. Initially written in MSHTA, the application was reauthored into a full Visual Basic .NET (2015) application. It had the ability to monitor all core and module instances for all clients simultaneously, automate system tasks quickly and eliminate the potential for manual error, hooked into the Oracle API for client instances and execute error-free tasks, as well as a multitude of other functions.

Beyond the technical proficiency of my work product, I consistently received a high or the highest scores during my performance reviews in all categories. I have a solid record of completing my projects on time or earlier, and with the highest success rate. I was specifically assigned the most complex and most demanding customers for these reasons, and given the freedom to pursue my own projects to optimize and streamline all aspects of the application environment.

High level references available upon request.

Work History Summary

I was brought in as a contractor for the University of California San Francisco Medical IT Services Center to develop and optimize a variety tasks for the Identity and Access Management department. Primarily sought for my automation and scripting competence, I successfully developed a number of customized automation and reporting projects for various Active Directory related tasks to speed up turnaround times and reduce error rates for the department.

In addition to coding tasks such as mass AD user provisioning, merging, and removal, I developed an ASP web application which could generate a variety of real-time reports with the aim of highlighting mismatched records and helping to maintain data integrity between Active Directory and HR feeds. Utilizing a mix of VBA for Excel, ASP, and VBScript, the application evolved to include more advanced automation and data comparison routines to maximize turnaround time. Datasets were often >10000 records, therefore speed optimized code was a key feature.

Furthermore, I assisted IDAM management in the streamlining and reauthoring various standard operating procedures and the business logic used to implement them. Combining technical knowledge and business acumen, my collaboration effort with the departmental lead led to newly updated and improved processes. I was able to deliver some of the technical work required to implement these new processes.

Peripheral duties included client communication drafting, internal logistical support, and general troubleshooting of any and all internal technical issues.

Work History Summary

Starting as a Level I Application Helpdesk Analyst, my role at Cardinal Health evolved into a dual role technical specialist and business analyst. My motivated and aggressive attitude towards optimizing structural and procedural elements of the Enterprise IT Department led to multiple promotions and the prestigious Cardinal Founders’ Award in short time.

My initial role with Cardinal was that of a Level I Analyst, wherein my main responsibilities included assisting a global network of Cardinal employees with a myriad of medical supply chain applications. Numerous departments used numerous applications, and the position required meticulous knowledge of dozens of niche systems.

After maintaining a solid customer satisfaction record and work product, I self-initiated various projects to optimize internal team processes and tools. The largest effort was to compile, reorganize, and index all team documentation into an indexed and searchable thick application. The application built in Visual Studio 6 had the ability to search and filter all department documentation and delineate by Word and Excel metadata fields, index all Office, PDF, and text file types, and resulted in fast, optimized, and accurate results leading to significant man-hours saved. Subsequently, numerous other scripts and tools were put into standard operating procedure. Another highly successful tool was a front-end data capture template program which would prompt the analyst through a series of form elements based on the subdivision and department from where the customer was calling. It switched views consisting of various dropdowns, checkboxes, radio boxes, and input fields dynamically based on previous inputs. Again, untold man-hours were saved as a result of this initiative. It was written as a standalone HTML application with a JavaScript to control form logic.

My next role at Cardinal entailed more business-oriented responsibilities, with a primary focus on internal team restructuring and eliminating process gaps. This required a significant amount of raw data analysis, extrapolation, and statistical inquiry. I was responsible for submitting weekly team performance reports and recommending new procedures to optimize and increase customer satisfaction metrics and eliminate deadweight loss. Using statistical tools such as Excel, Business Objects, and SQL. I became adept at finding gaps and constructing new processes to eliminate said gaps. The collaborative work done with management and other business analysts relied on Six Sigma methodology, in which I was formally trained. The most comprehensive in which I was involved was the IT Knowledge Management Initiative set forth by the Executive IT Committee. I was slated as a liason beteween upper management and the project team. This effort spanned many months and deemed a success after restructuring all enterprise IT support departments. Concurrently with these business analyst responsibilities, I was also slotted a trainer role position in which I created new employee documentation, as well as running full scale multi-day training sessions for existing and new employees.

Another highlight of my role included traveling off-site to various Cardinal facilities to gather technical information to bring in-house to the central enterprise IT center. These trips lasted from 2 weeks to a month across various locations in the US, and involved groups of 2 to 4 people, depending on the size of the effort. This element of the job required strong interpersonal skills and careful time management, all of which I dutifully fulfilled.

My various roles at Cardinal Health proved my ability to adapt to a multitude of challenging scenarios in both the technical and business oriented worlds. I have a solid record of advancement in my career at Cardnial, and that same pattern repeats during my time at Fundtech as well. I received consistently high performance reviews, and garnered enough respect to be allowed to pursue self-initiated projects and tools.

High level references available upon request.

Work History Summary

1 Time Design was founded by myself and my business partner, and provided web hosting, design, and development services for the greater central Ohio region. The company provided a complete set of hosting and website solutions for small businesses looking for reliability and responsiveness from a provider.

1 Time Design built websites as small as single landing pages, up to full scale shopping cart systems with credit card processing and shipping provider integration. The hosting environment was a full LAMP stack, and managed via CPanel. PHP and ColdFusion were the primary backend platforms along with a host of various Apache modules. Customers were provided with custom handbuilt websites with particular attention to their vision and requirements.

Beyond web-related services, the company also provided PC Desktop and networking support for home customers.

Work History Summary

My initial foray into the IT world was with Baker & Hostetler, a high caliber law firm based in Ohio with a dozen offices across the US. Initially brought on as a Level I helpdesk technician, I demonstrated the ability to adapt and learn quickly enough to be promoted to Level II in the course of six months, bypassing the standard 1 year period before promotions are normally considered.

After being promoted and sent down to the Colombus, Ohio branch, I excelled at challenging troubleshooting of technical issues, as well as learning advanced knowledge in legal document standards and practicies. I obtained MS Word certification from Microsoft, and ingratiated myself with the office staff with my deftness at solving complex issues ranging from standard PC break/fix problems to formidable document management issues. A large part of this position involved learning advanced document management and document knowledge administration techniques as well.

Beyond standard desktop support responsibilities, I was also tasked with installation, configuration, and administration of server room technologies such as UPSes, climate control systems, industrial networking switches/routers, and high-end servers. An additional aspect was administering the relatively nascent world of remotely connected devices such as Blackberries and PDAs.

Beyond the technical elements of this position, the most challenging facet involved learning how to interact with challenging personalites in the legal profession. I've been lauded for my customer service propensity, and the foundation for my attentiveness to client interaction was honed in this position.